Cancellation policy.
At Popstarz Parties, we understand that circumstances can change unexpectedly, and sometimes cancellations may be unavoidable. However, to ensure the smooth running of our operations and to maintain fairness for all our customers & entertainers, we have established the following cancellation policy:
1. Cancellation Requests:
All cancellation requests must be made in writing by emailing our customer service team at info@popstarzparties.co.uk or adrian@popstarzparties.co.uk.
Cancellation requests made by any other means, such as phone calls , texts, what’s app or social media will not be considered as valid.
2. Cancellation Timeframe. & Refunds.
Cancellation requests must be made at least 21 days prior to the scheduled party date in order to receive a full refund.
Cancellations made within 21 days of the party date will incur a cancellation fee of 50% of the total cost.
Cancellations made within 48hours of the event will incur a cancellation fee of the full amount.
Refunds will be issued using the same payment method originally used to make the booking.
3. Rescheduling Policy:
Popstarz Parties understands that unforeseen circumstances may arise, and we are happy to work with our customers to reschedule their parties, subject to availability.
Rescheduling requests must be made at least 21 days prior to the original party date.
In the event of rescheduling, the full cost will be transferred to the new party date.
Any rescheduling requests made within 21 days of the original party date will be treated as cancellations and fall under the cancellation policy.
We value your understanding and cooperation in adhering to our cancellation policy. By booking a party with Popstarz Parties, you agree to abide by the terms and conditions outlined above. Should you have any further questions or concerns, please do not hesitate to contact our customer service team.